Guest Testimonials

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DealerRater Jul 2, 2021

Everyone at Ferman GMC Buick in Wesley Chapel were very helpful in making a deal that satisfied all parties involved. Shaun was an excellent Salesman.

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DealerRater Jun 27, 2021

The people at Ferman are amazing. Each time I have gone in they are courteous, understanding and very helpful which made me more comfortable. My salesman was Anas and he was amazing working diligently to make sure I was happy and understanding my situation and needs, explaining every process. He made the process so completely comfortable where my nerves calmed down almost immediately. And my finance officer was Lorenzo, he did my other purchase and was amazing, but this time he outdid himself with his professionalism and knowledge of all aspects. He made the deal I needed at under the ...

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DealerRater Dec 23, 2020

I setup an Instant Cash Offer through KBB and Ashleigh at Ferman called me promptly to follow up. She setup an appointment for me to bring the car in for an inspection and they gave me exactly what I was quoted for the car no hassle. Very positive experience overall and Ashleigh even offered to return to the dealership after she already went home for the day to accommodate my schedule (For the record I didn't have her come back but she was willing).

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DealerRater Jan 12, 2020

Start to finish the entire transaction was excellent and exceeded our expectations. They also needed to get an additional key fob from another dealership and got done earlier than expected. Excellent service thanks to Kevin and Miguel!

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DealerRater Jan 8, 2020

Lester did great, He got me the car I wanted and with the help of the staff they got the financing and prep done. I was pleasantly surprised at how well they all worked. Lester has been great, even calling to make sure that I was still happy with the car.

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DealerRater Jan 8, 2020

Neal did an excellent job finding the car we wanted. Professional and courteous always ! Thank you ...Chris and Margaret We are repeat customers! Always great people taking care of us.

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DealerRater Jan 7, 2020

I like the way they don't play games going back and forth with the sales manager over price. The original price and your offering is right on

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DealerRater Jan 1, 2020

Troy was great- he greeted me right away and let me know how long the service would take. The waiting area was comfortable and clean.

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DealerRater Dec 31, 2019

Ethan and Tony were very helpful with my purchase of my Buick Enclave. They stayed late so I could get the car that same evening.

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DealerRater Dec 22, 2019

We are really enjoying our new GMC Canyon thanks to the sales team at the Ferman dealership in Wesley Chapel. This is our 2nd Canyon.

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DealerRater Dec 17, 2019

Got a same day appointment to check a warning light. Problem was located and addressed without delay. Very pleased! Plan to return to take advantage of free oil change!

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DealerRater Dec 14, 2019

We are really enjoying our new GMC Acadia, thanks to the sales team at the Ferman dealership in Lutz. This is our 2nd Acadia with this team. They were professional, friendly , but not pushy. We got a beautiful car and a deal that we are happy with.

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DealerRater Dec 8, 2019

Our total purchase experience from start to finish was amazing! Aaron was first rate! Will definitely buy from him again! Rafael in the finance department was first rate as well and explained everything in detail!

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DealerRater Dec 8, 2019

I don’t believe that there is another dealership in town as good as Ferman. Barry Brooks who took care of me, made the experience enjoyable. He was knowledgeable , helpful in responding to my questions and caring. I highly recommend Ferman GMC.

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DealerRater Dec 8, 2019

Troy was great. I got there before my appointment time and was taken in right away. Car was finished and washed before the estimated completion time.

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DealerRater Dec 5, 2019

Barry Brooks is the best in sales. Worked hard for me to get the car I wanted at the best price. Everyone at Ferman is great. This is the 4th car we have purchased from them and wouldn’t go anywhere else.

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DealerRater Dec 4, 2019

Cornelius was awesome to work with, he worked very hard to find what I wanted. In the end he found me not only what I wanted but even more. I was very happy with the cost of the truck. I have bought many vehicles in my life for myself and my business. This was the easiest transaction ever . Thank You

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DealerRater Dec 3, 2019

Very professional job. We had alot in common as both of us were veterans during Vietnam. We were in some of the same countries. I was able to lease a Buick Enclave.

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DealerRater Dec 2, 2019

The customer service I receive at Ferman Buick is impeccable. They really treat me like I'm a part of the team. Great job Steve!

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DealerRater Nov 25, 2019

Just an outstanding overall car buying experience made possible by Luke Miller and Barry Brooks! Outstanding I can’t say enough about the overall experience and how good it was.

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DealerRater Nov 10, 2019

Car took into service at appointment time. Our wait time was about right for oil and tire rotation. We asked for bus to shop at Wire Grass Mall rather than sit in wait room, bus never came for us. I like your service that's why we drive down from Homosassa. We did try the car wash coupon and liked wash it provided, thank you.

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DealerRater Nov 1, 2019

Advisor Troy delivered exceptional service by keeping me informed of my vehicles status and recommended service options. All of the staff have been friendly and easy to work with.

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DealerRater Oct 29, 2019

I believe, Warren Brooks, Ferman service director, listened well to my concerns, reviewed and researched my issue in a expected fashion as a professional auto lead would do. Craig Payer Ferman Service Adviser communicated very well via text, email and phone which needs to be the norm. Feels like a whole new service team has been assembled at Ferman. Lastly. Gerardy Perez, Ferman Repair Tech corrected my issue better than expected with great pride. Great New Team. I recommend them.

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DealerRater Oct 29, 2019

The service was good although the wait time was longer than expected. They did take me home and pick me up when the car was done.

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DealerRater Oct 26, 2019

Exceptional service from an excellent sales representative. NS is the greatest. He exceeded all of our expectations. Thanks. Truly a 5 star performance! We'll be back.

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DealerRater Oct 20, 2019

My sales person was spot on.. worker hard to make sure we were taking care of in every way thank you keep up the good work

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DealerRater Oct 14, 2019

Ty is the man! Service is always exceptional. Fast and Friendly and leave my car cleaned and vacuumed. Love the coffee station that is available as well!

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DealerRater Oct 9, 2019

Service Dept has always tried to get me in and out quickly. If any delays, they let you know. Ty works great with his customers.

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DealerRater Oct 6, 2019

Steven, My service advisories, made sure that my service needs were handled professionally and kept me updated to the progress of the repairs and when my car would be ready for pickup.

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DealerRater Sep 28, 2019

My first time having service at the dealership was nice. Service department was great and the pricing was fair. My service was done quickly and they also have a shuttle service that I will try next time.

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DealerRater Sep 24, 2019

Your waiting room is the worst I have seen Even the TV was off and when it was on months ago it was on some internet channel. Customers deserve better treatment. The buick dealetship on Hillsbourgh has one of the best waiting rooms I have ever seen. I dred going to Ferman knowing that you have to wait in that room. Service and Customer service top notch.

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DealerRater Sep 16, 2019

If you don’t gel with your first salesperson then keep trying. Brad saved the day on this one. I got the car I wanted and Ferman got the sale. If I had waited on my first salesman nothing would have happened.

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DealerRater Sep 9, 2019

Always a great experience when I bring the car in for service. Ty is very experienced with every aspect of my car. He is always customer oriented and prides himself in his work. Really great to work with him!

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DealerRater Sep 9, 2019

Ty was great, as always! He is quick, explains everything well, and is helpful. I will be back for all my service needs. I would recommend this dealership.

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DealerRater Sep 7, 2019

a review is found to be posted by an employee of a dealership, or a relative of an employee of a dealership, DealerRater reserves the right to blacklist the dealership and post a consumer alert on their review page.

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DealerRater Aug 24, 2019

Mathew garapic took his time to make sure I got the perfect vehicle to fit my needs and I would recommend mat garapic to any one looking for a vehicle

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DealerRater Aug 19, 2019

Our experience was a great one. Our sales man, Rick Blankenship, was extremely knowledgeable, very helpful and went the extra mile to help us get what we wanted. The sales manager Jason, and the finance dept. worked with us to help make every thing fall inyo place. We love our new Acadia!! Thank you Ferman!!

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DealerRater Aug 11, 2019

Great dealership. They work with your budget and very informative. Third time buying from this dealership and I highly recommend coming here and no other place

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DealerRater Aug 10, 2019

I always get my truck serviced here and they have always taken great came of me and my vehicle. Ty Robinson is awesome to work with, as he has amazing customer service and is extremely knowledgeable. I can say that Ty is one of the main reasons I have continued to come the Ferman GMC. Keep up the great work!

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DealerRater Aug 3, 2019

Curbside greeting was very helpful and direct assistance to my service writer Ty Robinson who made my visit a pleasure. My car was washed after being serviced.

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DealerRater Jul 29, 2019

Dale really stood out as being a great asset to your firm. He helped me with a door alignment problem on my van, and made me a customer for life! I will bring any of my vehicles for paint/body to him. Warren in service is also great! Steve G.

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DealerRater Jul 21, 2019

Ferman have always given me 5 star service. From the sales department to the service department. They treat you like family making sure you're satisfied with the service they provided. The entire atmosphere is pleasant, comfortable, with knowledgeable staff.

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DealerRater Jul 11, 2019

Great communication, and service, and staff, and everything was done in a timely and professional manner. I Would bring my car back again and again.

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DealerRater Jul 8, 2019

Made service appointment on line and have experienced friendly service and follow up from the service advisor. I’m currently using a loaner while my Terrain is in the shop.

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DealerRater Jul 7, 2019

Highly recommend service department! Take great care of my Buick Enclave! Quick in and out when you make an appointment!! Always friendly and helpful to me!

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DealerRater Jun 29, 2019

They took my car in right on time, serviced it, call to check my insurance for me to see if what's covered at all and I was done and pretty much the same time they told me it would take.

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DealerRater Jun 11, 2019

Thanks for making our experience flawless!! From start to finish, we were impressed. We weren’t sure what we wanted to but, but Anas narrowed it down and made our decision easy. Thanks again!

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DealerRater May 31, 2019

Ty has always been great to work with. He keeps me updated on the status of my vehicle and answers all of my questions. He is also very helpful with any of my needs including shuttle service and/or loaners. I would highly recommend Ferman and Ty.

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DealerRater May 31, 2019

Great service experience once again at Ferman. Both Warren and Troy treated me fairly and valued me as a loyal customer for Ferman. I will definitely be back.

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DealerRater May 28, 2019

Matt in parts is great dude!! Friendly and very informative with parts for my Buick Encore!! Jason in Detail is outstanding and OCD like myself and trust him detailing any vehicle knowing nothing will get left missed in a detail order!! Troy is my Service Advisor and is a very busy man but, will take time from his hectic day to assist me with Service needs or Warranty issues I may have when I visit. Top Notch Service and great guy!! Warren went out of his way to assist Troy by approving an defect I had on my bumper piece ...

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DealerRater May 27, 2019

Ty is my Service m Manager that works with me when I bring my car in. This is my second Terrain that I have brought in for Service to Ty and each time the level of Service is excellent! He is easy to talk with and makes sure everything is well taken care of. He explains things that you need to know about your vehicle and does a great job estimating the length of time the service will take. He and his team work well together ensuring the work is done properly. I know he cares for his customers and ...

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DealerRater May 17, 2019

My advisor was the best I could ask for. He gave me all the details I needed to know and provided the best service I could ask for.

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DealerRater May 10, 2019

Great purchase experience on last two vehicles. Thanks Neil Mackey for your time and for providing exceptional service. Recommend this dealership and sales rep. Love my new car.

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DealerRater May 9, 2019

It was one of the best car buying experiences I have had in a long time. I visited a different GMC dealership prior to going to Ferman and the other place was not “welcoming”. Luke Miller was honest and provided me with excellent customer service. Also Ron Danielson made my new car buying process smooth and not pressuring. There were a few other Ferman employees I worked with and they all were very professional and kind.

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DealerRater May 5, 2019

I drive about thirty meself out of my way to go to Ferman GMC for service. The service advisor, Troy Ruthruff, is a great pleasure to work with, and having established this relationship, I don't intend to stop at any of the numerous repair facilities that I pass in route to Ferman.

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DealerRater Apr 29, 2019

Great car buying experience. Salesman allowed the car to speak for itself. The Grand Sport was everything mention and then some. We purchased the car and drove it back to GA.

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DealerRater Apr 29, 2019

Another Great experience. Would buy a car from Ferman over any other dealership. People were great, fair pricing and they didn’t waste our time.

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DealerRater Apr 28, 2019

We had great experience buying a new SUV from this dealership. Barry Brooks was a great guy to deal with and he made this process very smooth & hassel free!! I usually dread going to dealers to buy a new car. This experience was different and I think Barry was the difference maket.

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DealerRater Apr 21, 2019

Warren, the service manager at Ferman, went above and beyond to get my truck fixed correctly. The issue with my truck was a tricky, not easily fixed issue which required extensive communication with the GM motherhip. Warren did not have to do this, yet he did and was able to get my truck fixed while I have heard that other dealerships still do not know how to fix this issue. He had the work performed quickly, kept me advised on how the work was proceeding and made the whole service experience seamless and non stressful. Warren, thanks for the job ...

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DealerRater Apr 16, 2019

I have taken my truck there twice now and am always treated with respect. They have been thorough and friendly and taken the time to explain things clearly to me. I will continue to use this team as my primary maintenance team to keep my truck running smoothly.

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DealerRater Apr 15, 2019

Craig was friendly and informative. He didn't try to sell any unnecessary service or parts but gave me good information to make an immediate decision on what my vehicle needed. I would recommend the Service Dept. at Ferman Buick-GMC and Craig in particular to friends and family.

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DealerRater Apr 8, 2019

Very relaxed and friendly environment. Made the purchase of new vehicle an enjoyable one. Sales staff very knowledgeable of product, no pressure, relaxed, great value and treated well. Would recommend.

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DealerRater Apr 5, 2019

Steve in service was awesome. I always enjoy working with him. He listens to your concerns and trys to find the best price available. I will be returning.

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DealerRater Mar 30, 2019

I came in for an oil change and a few days later drove off the lot with the most amazing SUV!!! I worked with Anas Saed, who was extremely knowledgable, helpful and accommodating! I highly recommend Anas Saed and the Ferman Buik-GMC family for your next vehicle!!!

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DealerRater Mar 27, 2019

Ty our Service Advisor was pleasant, informative and kept me up to speed during the diagnostic and repair. We continue to be impressed by Ferman’s Service Dept.!

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DealerRater Mar 12, 2019

I have been looking at different vehicles over the past 2 weeks trying to find specific features my wife requested, mainly safety and comfort with third row seating. The Chevrolet Traverse 2019 was the front runner thus far. After spending some time at Ferman's huge selection of cars I was disappointed and was going to leave and buy the Chevy. After some research of vehicles in inventory Ron found a Red 2019 Buick Enclave Essence. We took a test drive and I was very Impressed with the ride and comfort of this car. We ran the numbers and I said I will ...

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DealerRater Mar 11, 2019

These guys made the new Denali Duramax purchase a breeze! Had a 3 year old model and just wanted a change. My wife thinks they made too easy. Not sure I’d go that far, but pretty close. This is our second Ferman GMC purchase but have had a relationship with the Tampa Harley Group and they rock also! Thank You

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DealerRater Mar 4, 2019

Replaced a company work truck with a Cargo Van. Ten minutes on the phone to locate what we needed, less than 1 hour at the dealership to handle the paperwork. Easy peezie.

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DealerRater Feb 27, 2019

I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only have my doubts about if in fact all the parts that are described are inspected because I found one of my brake lights

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DealerRater Feb 20, 2019

Troy and the Service Department are exceptional. Always professional and quick to get the work done. We always have our GMC serviced here. This is our second car purchased through Ferman and highly recommend them.

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DealerRater Feb 17, 2019

I have been a customer since 2015. I have owned and leased 2 cars through Ferman Wesley Chapel for myself and my son. I come back because this Dealership has people who are committed to high standards of excellent customer service in every Dept of their Dealership. I have dealt with Sales, Finance, management, accounting, Service teams and their call center. Over the years I am so very impressed with their service teams. Ty and Mike have been so great and helpful as well as the person who does the intake when you drive your car to service. All so very professional. ...

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DealerRater Feb 11, 2019

I have worked with TY as my service rep for years now. I am so pleased with his level of service that I have stayed with Ferman Buick. He is great and knows how to help me out!

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DealerRater Feb 11, 2019

Mayk in the Service Dept. provided Outstanding service, prompt intake and notification when my vehicle was ready. He promptly researched and resolved a slight discrepancy and ensured I was taken care of.

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DealerRater Feb 9, 2019

I recieved very good service , thank you Service manager Warren , and Bill Small , GM , the service was very prompt, , and was given a loner car to get home

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DealerRater Feb 3, 2019

I've been a big fan of Troy for many years. He worked with me on the Jeep side, and when he moved to GMC, I bought a new GMC Yukon Denali. This was a little over a year ago, but within just a month of buying it I scheduled service, b/c the ride was very rough. The service department rebalanced the tires, but this did not help at all. I explained this and when I came back for service the next time, they rotated and balanced the tires again, and if anything the rough ride only got worse. ...

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DealerRater Feb 2, 2019

Troy in the service department has been my advisor since I made the transition from being a loyal Lexus owner for years to a proud GMC Yukon Denali XL owner. I first met Troy and told him that I am really concerned about the possibility that I won't be happy with the service department after being spoiled by Lexus for years. Troy reassured me that he would take excellent care of me and my vehicle. I was still concerned. Troy, however, exceeded my expectations and has made me a returning customer to this dealership for now going on my ...

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DealerRater Jan 24, 2019

This was by far the easiest and the most enjoyable experience I have had at a dealership. I knew the vehicle I wanted and they stopped at nothing to make it happen for me. I definitely would recommend Barry Brooks or any of the other sales associates, everyone was very kind and accommodating. I’ll definitely be back!

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DealerRater Jan 8, 2019

I was very impressed by Ferman Buick on my first visit to this store. The facility was sparkling clean and fresh. My service advisor, Ty, was very friendly and knowledgeable. He listened carefully to my concerns and took my vehicle to the service technicians. After examination, he recommended a new battery and oil service. The work was performed promptly. I also appreciated the thoroughness of inspection to alert me of upcoming service needs.

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DealerRater Dec 29, 2018

I appreciate the personal attention to detail and professionalism at Furmans. Thanks for going beyond the call of duty. Your the best! Dr. Jerry Brandt

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DealerRater Dec 7, 2018

Rick was great. I told him what I wanted and he did exactly that. Made the buying process less painful. I will definitely buy my next vehicle from him!

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DealerRater Dec 7, 2018

Salesman was very informative and nice. It was great to work with someone that took time to explain all the features of our new car. We appreciated all the time he spent with us.

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DealerRater Nov 25, 2018

I have been a customer of this dealership for a few years now. In the beginning their service department left a lot to be desired. That being said, I have noticed a few new advisors recently. Most notably, Steve. I have taken two vehicles in for service to Steve and he has made both of my experiences enjoyable. Keep moving the service department in the right direction.

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DealerRater Nov 22, 2018

Early morning, weekend appointments are ideal. The service department always make an effort to answer my questions, even if I ask an advisor over the phone. The service manager is quick to address my concern when issues arise.

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DealerRater Nov 18, 2018

Rick Blankenship was simply holding down the fort when we walked in early one Sunday morning. We had received terrible treatment the weekend before at Dick Norris GMC in Palm Harbor, a dealership with whom we had a 25 year relationship over 5 vehicle purchases. For some reason, they decided our business was not worth pursuing. I wanted a deal on a 2018 Canyon (nicely appointed), an tdhey, apparently did not have one. after some initial feeling out, Rick ran to get about 6 sets of keys to go look at the available vehicles, all the while sure he could make the deal work. ...

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DealerRater Nov 7, 2018

I am very happy that I chose Ferman Buick-GMC to purchase my truck. I had an awesome experience from the time I walked in the door until I left. The sales and finance staff are extremely nice and helpful. Thank you very much!

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DealerRater Nov 5, 2018

Troy did an excellent job with getting my car repaired/ordering the correct seat part and then detailing the car. He was very attentive and kept in contact during the process. Thanks Troy!

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DealerRater Oct 31, 2018

My lease was up my Toyota Highlander. I visited several dealerships gathering information and checking price ranges of different SUVs based upon features. Barry Brooks showed me some different options based upon what I told him I was looking to buy, not what he wanted to sell me. We found a particular car that seemed a good fit. I was not ready buy until my wife could accompany me and drive the car herself. We returned to Ferman and she liked the car I had picked, but wanted to check out a couple of others before we committed. No pressure ...

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DealerRater Oct 26, 2018

Service Rep Ty was polite, documented the reason for service appropriately, contacted me when service was completed and provided good information about the service and coordinated with the Sales Office to allow me to pick up the vehicle after service hours.

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DealerRater Oct 25, 2018

Service was completed in a timely manner. Our service advisor, ty Robinson, kept us updated on the progress, and notified us when the vehicle was ready.

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DealerRater Oct 22, 2018

Best professional staff as well as the best customer service oriented Attentive to detail to my vehicle was exceptional as well as clean prompt service. My experience at Ferman Buick was great. I will add that the personal at this dealer was a representation of what customer service should look like. Troy and Carlos are what great service is all about. Ferman Buick Is the best at customer service! Unbeatable in my book!!

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DealerRater Oct 22, 2018

The work requested was completed in a timely manner and it was correct TOO! Even completed work that I thought I would need to come back for later.

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DealerRater Oct 10, 2018

I've been coming to GMC in Lutz, Florida for a little while now. Service Advisor, Ty Robinson, welcomes me and provide excellent service to me. His explanation about my car and what it needs and recommends is remarkable. He takes care of services and puts you mind at ease upon check out that you want to return for service again. Customer satisfaction is Ty Robinson and let him continue the wonderful service he shares with his customers! Thanks. E. Griffin

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DealerRater Oct 2, 2018

Been getting our cars serviced here for 7 years. Always prompt and do the work right. No complaints. Second GMC we have bought here and always treated fairly.

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DealerRater Sep 26, 2018

The Process was ta little too long to get the car but overall experience was good . Salesman barry brooks did great job in help us get the car we wanted

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