Guest Testimonials
I had a great experience working with Misti. She was welcoming and attentive, and she made sure all of my questions were answered. Her professionalism and positive attitude made the process seamless.
Becca was super helpful and knowledgeable of the vehicle I wanted. She had it ready for me when I showed up to the dealership and gave me a good rundown.
Excellent buying experience at Ferman of Wesley Chapel! I worked with Rebecca and Kevin, and what a great transaction from beginning to end. They were transparent, helpful, and got me into my new GMC without any hassle. Highly recommend this team! From the moment I walked in to the time I drove off the lot, the team at Ferman of Wesley Chapel was fantastic. They went above and beyond to make sure I was happy with my purchase. Thank you both for a smooth and enjoyable experience!"
We had an outstanding experience purchasing our new truck from Rebecca! From the moment we arrived, she was friendly, knowledgeable, and genuinely focused on helping us find the right vehicle rather than making a sale. She answered all of our questions, kept us informed throughout the entire process, and made everything smooth and stress-free.
Rebecca’s professionalism, honesty, and exceptional customer service truly stood out. She went above and beyond to make sure we were comfortable and confident with our purchase. We couldn’t be happier with our new truck and are so grateful for all of her help.
If ... Read More DealerRater - Jul 16, 2026
Becca was great and thorough from the first text to the goodbye handshake at the end. She was knowledgeable about the vehicle and its features and was able to help demonstrate a lot during the test drive. She did get her manager involved before we even set foot into the dealership to negotiate and agree to a price, he was very friendly and accommodating as well. This was our 4th purchase from Ferman in the past 10 years and we will continue to go back.
Becca was very helpful from day one. She was very patient and extremely knowledgeable when answering all my questions. We test drove at least 6 different vehicles in order for me to find exactly what I was looking for. Thank you Becca!
We bought a new truck from Ferman Buick GMC. Rebecca was our salesperson and she was great. I felt she went above and beyond for us. Buying this new vehicle was easy, I would definitely recommend her as a salesperson. This purchase was probably the smoothest I’ve ever experienced.
Everyone was very nice. Our sales lady Becca was great. She is very down to earth. She made sure we were happy with everything. She went through the truck with us. Thank you Becca
This has by far been the easiest and fastest experience I’ve had purchasing a vehicle. Rebecca did an amazing job getting us the specs and pictures before we got to the dealership (which was 2 1/2 hours from our house). We did the majority of paperwork electronically and they had us in and out in 1 hour. Her and J really helped me get into the vehicle I wanted and had her ready for us when we got there. 10/10 on experience, friendly, helpful and getting back on the road home.
Becca was great to work with. She was patient, answered all our questions, and listened to what we were wanted/needed.
Rebecca was a straight shooter and didn’t mess around when it came to the numbers. She was direct with asking questions about what we wanted and figure out exactly what we needed and got us into the right vehicle at the right price.
I want to thank Becca and her team at Furman GMC. I purchased a 2026 GMC 2500 AT4X AEV edition! The truck is perfect in every way! The buying experience was top notch! It was smooth from start to finish! I would highly recommend if you are in the market for a vehicle!
Rebecca was amazing in getting me the perfect car that would fit my needs and style and went above and beyond with making sure my experience was exceptional. I highly recommend her and the Ferman dealership. Ernest in finance the manager Kevin were awesome as well.
Great deal, filled the truck up everything was smooth no shady stuff going on at all! Thank you for the dream truck
The staff was friendly and provided good service in helping us select our new vehicle. We would revisit them again.
I had an outstanding experience purchasing my 2026 Encore Buick sport touring from Ferman Buick. My salesperson Demetrius Mina , was absolutely fantastic. They were incredibly knowledgeable, patient, low-pressure and took the time to find the perfect car for my budget. The entire process from test drive to financing, was seamless and efficient. The dealership team was transparent and made the paperwork easy. I highly recommend Demetrius Mina and Ferman Buick in Wesley! Thank you for the excellent service.
Demetrios was very nice and attentive. I have been looking for a car for almost a month now and he made the experience go super easy with no pressure. He was informative and just easy to talk to, answered all the questions we had. Very awesome person!
⭐️⭐️⭐️⭐️⭐️ Exceptional Experience Buying a 2025 GMC Canyon at Ferman GMC Buick
I recently purchased a 2025 GMC Canyon from Ferman GMC Buick in Florida, and I couldn’t be happier with the experience. From start to finish, my sales consultant was professional, knowledgeable, and genuinely invested in helping me find the perfect truck. I was looking for a specific configuration—rear-wheel drive, green exterior, and a clean, reliable build—and he delivered exactly what I wanted.
He took the time to walk me through every detail of the Canyon’s features, including towing capacity, ride quality, fuel efficiency, and interior technology like ... Read More DealerRater - Oct 9, 2025
Demetrios Mina did a great job helping us buy 2 Vehicles today! We really appreciate all his efforts. Go see Demetrios Mina at Ferman GMC Buick!
D did an excellent job cutting through all the noise. The process was the fastest we’ve experienced. Thanks all!
This is my second time purchasing a vehicle from this dealership in the past 10 years and they did not disappoint. I had a very unfortunate circumstance with the vehicle I was trading in and they worked with me to get pricing aligned with my budget. It was a challenge, for sure, but Demetrios hooked it up! Top-notch customer service all the way through and ended up leaving the lot with a sweet new truck!
We had an excellent experience at Ferman Wesley Chapel, Lutz, Florida. A special thank you to the team of Cristal Ramirez, Robert Packard and Rami Ramadan who went above and beyond to make the process stress-free. The professionalism, friendliness and knowledge made a big difference. We could not be happier with our Dodge. If you want a GREAT deal check out Ferman of Wesley Chapel/Lutz.
Really poor customer service. Was told repair would be done on Monday. Three Mondays later it was complete under warranty. No loaner vehicle offered until four days until completion. Three year old 52,000 mile gmc 1500 Denali desiel.
Everyone at Ferman GMC Buick in Wesley Chapel were very helpful in making a deal that satisfied all parties involved. Shaun was an excellent Salesman.
The people at Ferman are amazing. Each time I have gone in they are courteous, understanding and very helpful which made me more comfortable. My salesman was Anas and he was amazing working diligently to make sure I was happy and understanding my situation and needs, explaining every process. He made the process so completely comfortable where my nerves calmed down almost immediately. And my finance officer was Lorenzo, he did my other purchase and was amazing, but this time he outdid himself with his professionalism and knowledge of all aspects. He made the deal I needed at under the ... Read More DealerRater - Jun 27, 2021
On April 6, 2021 we attempted to purchase a used Toyota. We were unable to complete the process due to the dishonorable practice of the dealership. Primarily with the price on the web is NOT the price they offer it to you for. It is $1,000 more.
In their defense they did have a disclaimer that you had to go through two different fine print links to find this out. Even the salesman had trouble finding the place where it says it is a thousand dollars more. This is unethical and dishonorable. The price should be clear and honored. Not have a cheaper ... Read More DealerRater - Apr 6, 2021
Absolutely the worst customer service I have ever encountered in my 80 years of life, You leave your car and then attempt to contact the service rep after waiting for hours to hear something and all you can do is leave a message - then they never return you call to give you an update. NEVER USE THIS DEALER FOR ANY SERVICE!
Inadequate and Unsatisfactory Customer Service after they got their money!!!
THIS BELOW EMAIL WAS SENT ON 2/24/21. AS OF 2/26/21 I STILL HAVE NO CONTACT FROM THE DEALERSHIP.
Dear Mr. Luke Miller,
I am submitting a formal complaint about the inadequate and unsatisfactory customer service we received from our sales person, Miguel Alavrez.
On 1/8/21, we purchased a 2016 Buick Cascada, stock number K4359, which was a certified pre-owned vehicle. Upon delivery of the vehicle the next day, due to your repair needs to meet the 172 point inspection requirements. We were informed by Miguel that the interior rocker panel area, on both sides of ... Read More DealerRater - Feb 26, 2021
I setup an Instant Cash Offer through KBB and Ashleigh at Ferman called me promptly to follow up. She setup an appointment for me to bring the car in for an inspection and they gave me exactly what I was quoted for the car no hassle. Very positive experience overall and Ashleigh even offered to return to the dealership after she already went home for the day to accommodate my schedule (For the record I didn't have her come back but she was willing).
The absolute worst customer service I’ve had in all my 49 plus years of living. Please stay away from them. I called check on the online application I did, they couldn’t find it. The. when i called and asked them to withdraw my application, the salesman Justin hung up in my face. I wouldn’t send a dead fly to this dealership!! Aubrey
After having the BEST buying experience MIKE the salesman retired but he was great then service was horrible from the advisor refusing to help me to the fact they do not even torque the wheels last time the GREEN team punched the NEW cabin filter and said its dirty ,DUH its grey because it has charcoal in it so I asked why they even did that and the tech said lets get this PIECE OF CRAP OUT OF HERE i drove to lakeland and heard a noise the tick only put 1 of 5 or 6 screws back to the air box causing ... Read More DealerRater - Jun 17, 2020
Start to finish the entire transaction was excellent and exceeded our expectations. They also needed to get an additional key fob from another dealership and got done earlier than expected. Excellent service thanks to Kevin and Miguel!
Lester did great, He got me the car I wanted and with the help of the staff they got the financing and prep done. I was pleasantly surprised at how well they all worked. Lester has been great, even calling to make sure that I was still happy with the car.
Neal did an excellent job finding the car we wanted. Professional and courteous always ! Thank you ...Chris and Margaret We are repeat customers! Always great people taking care of us.
I like the way they don't play games going back and forth with the sales manager over price. The original price and your offering is right on
Troy was great- he greeted me right away and let me know how long the service would take. The waiting area was comfortable and clean.
Ethan and Tony were very helpful with my purchase of my Buick Enclave. They stayed late so I could get the car that same evening.
We are really enjoying our new GMC Canyon thanks to the sales team at the Ferman dealership in Wesley Chapel. This is our 2nd Canyon.
Got a same day appointment to check a warning light. Problem was located and addressed without delay. Very pleased! Plan to return to take advantage of free oil change!
We are really enjoying our new GMC Acadia, thanks to the sales team at the Ferman dealership in Lutz. This is our 2nd Acadia with this team. They were professional, friendly , but not pushy. We got a beautiful car and a deal that we are happy with.
Our total purchase experience from start to finish was amazing! Aaron was first rate! Will definitely buy from him again! Rafael in the finance department was first rate as well and explained everything in detail!
I don’t believe that there is another dealership in town as good as Ferman. Barry Brooks who took care of me, made the experience enjoyable. He was knowledgeable , helpful in responding to my questions and caring. I highly recommend Ferman GMC.
Troy was great. I got there before my appointment time and was taken in right away. Car was finished and washed before the estimated completion time.
Barry Brooks is the best in sales. Worked hard for me to get the car I wanted at the best price. Everyone at Ferman is great. This is the 4th car we have purchased from them and wouldn’t go anywhere else.
Cornelius was awesome to work with, he worked very hard to find what I wanted. In the end he found me not only what I wanted but even more. I was very happy with the cost of the truck. I have bought many vehicles in my life for myself and my business. This was the easiest transaction ever . Thank You
Very professional job. We had alot in common as both of us were veterans during Vietnam. We were in some of the same countries. I was able to lease a Buick Enclave.
The customer service I receive at Ferman Buick is impeccable. They really treat me like I'm a part of the team. Great job Steve!
Just an outstanding overall car buying experience made possible by Luke Miller and Barry Brooks! Outstanding I can’t say enough about the overall experience and how good it was.
Car took into service at appointment time. Our wait time was about right for oil and tire rotation. We asked for bus to shop at Wire Grass Mall rather than sit in wait room, bus never came for us. I like your service that's why we drive down from Homosassa. We did try the car wash coupon and liked wash it provided, thank you.
Advisor Troy delivered exceptional service by keeping me informed of my vehicles status and recommended service options. All of the staff have been friendly and easy to work with.
I believe, Warren Brooks, Ferman service director, listened well to my concerns, reviewed and researched my issue in a expected fashion as a professional auto lead would do. Craig Payer Ferman Service Adviser communicated very well via text, email and phone which needs to be the norm. Feels like a whole new service team has been assembled at Ferman. Lastly. Gerardy Perez, Ferman Repair Tech corrected my issue better than expected with great pride. Great New Team. I recommend them.
The service was good although the wait time was longer than expected. They did take me home and pick me up when the car was done.
Exceptional service from an excellent sales representative. NS is the greatest. He exceeded all of our expectations. Thanks. Truly a 5 star performance! We'll be back.
My sales person was spot on.. worker hard to make sure we were taking care of in every way thank you keep up the good work
Ty is the man! Service is always exceptional. Fast and Friendly and leave my car cleaned and vacuumed. Love the coffee station that is available as well!
Service Dept has always tried to get me in and out quickly. If any delays, they let you know. Ty works great with his customers.
Steven, My service advisories, made sure that my service needs were handled professionally and kept me updated to the progress of the repairs and when my car would be ready for pickup.
My first time having service at the dealership was nice. Service department was great and the pricing was fair. My service was done quickly and they also have a shuttle service that I will try next time.
Your waiting room is the worst I have seen Even the TV was off and when it was on months ago it was on some internet channel. Customers deserve better treatment. The buick dealetship on Hillsbourgh has one of the best waiting rooms I have ever seen. I dred going to Ferman knowing that you have to wait in that room. Service and Customer service top notch.
If you don’t gel with your first salesperson then keep trying. Brad saved the day on this one. I got the car I wanted and Ferman got the sale. If I had waited on my first salesman nothing would have happened.
Always a great experience when I bring the car in for service. Ty is very experienced with every aspect of my car. He is always customer oriented and prides himself in his work. Really great to work with him!
Ty was great, as always! He is quick, explains everything well, and is helpful. I will be back for all my service needs. I would recommend this dealership.
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Mathew garapic took his time to make sure I got the perfect vehicle to fit my needs and I would recommend mat garapic to any one looking for a vehicle
Our experience was a great one. Our sales man, Rick Blankenship, was extremely knowledgeable, very helpful and went the extra mile to help us get what we wanted. The sales manager Jason, and the finance dept. worked with us to help make every thing fall inyo place. We love our new Acadia!! Thank you Ferman!!
Great dealership. They work with your budget and very informative. Third time buying from this dealership and I highly recommend coming here and no other place
I always get my truck serviced here and they have always taken great came of me and my vehicle. Ty Robinson is awesome to work with, as he has amazing customer service and is extremely knowledgeable. I can say that Ty is one of the main reasons I have continued to come the Ferman GMC. Keep up the great work!
Curbside greeting was very helpful and direct assistance to my service writer Ty Robinson who made my visit a pleasure. My car was washed after being serviced.
Dale really stood out as being a great asset to your firm. He helped me with a door alignment problem on my van, and made me a customer for life! I will bring any of my vehicles for paint/body to him. Warren in service is also great! Steve G.
Ferman have always given me 5 star service. From the sales department to the service department. They treat you like family making sure you're satisfied with the service they provided. The entire atmosphere is pleasant, comfortable, with knowledgeable staff.
Great communication, and service, and staff, and everything was done in a timely and professional manner. I Would bring my car back again and again.
Made service appointment on line and have experienced friendly service and follow up from the service advisor. I’m currently using a loaner while my Terrain is in the shop.
Highly recommend service department! Take great care of my Buick Enclave! Quick in and out when you make an appointment!! Always friendly and helpful to me!
They took my car in right on time, serviced it, call to check my insurance for me to see if what's covered at all and I was done and pretty much the same time they told me it would take.
Thanks for making our experience flawless!! From start to finish, we were impressed. We weren’t sure what we wanted to but, but Anas narrowed it down and made our decision easy. Thanks again!
Ty has always been great to work with. He keeps me updated on the status of my vehicle and answers all of my questions. He is also very helpful with any of my needs including shuttle service and/or loaners. I would highly recommend Ferman and Ty.
Great service experience once again at Ferman. Both Warren and Troy treated me fairly and valued me as a loyal customer for Ferman. I will definitely be back.
Matt in parts is great dude!! Friendly and very informative with parts for my Buick Encore!! Jason in Detail is outstanding and OCD like myself and trust him detailing any vehicle knowing nothing will get left missed in a detail order!! Troy is my Service Advisor and is a very busy man but, will take time from his hectic day to assist me with Service needs or Warranty issues I may have when I visit. Top Notch Service and great guy!! Warren went out of his way to assist Troy by approving an defect I had on my bumper piece ... Read More DealerRater - May 28, 2019
Ty is my Service m Manager that works with me when I bring my car in. This is my second Terrain that I have brought in for Service to Ty and each time the level of Service is excellent! He is easy to talk with and makes sure everything is well taken care of. He explains things that you need to know about your vehicle and does a great job estimating the length of time the service will take. He and his team work well together ensuring the work is done properly. I know he cares for his customers and ... Read More DealerRater - May 27, 2019
My advisor was the best I could ask for. He gave me all the details I needed to know and provided the best service I could ask for.
Great purchase experience on last two vehicles. Thanks Neil Mackey for your time and for providing exceptional service. Recommend this dealership and sales rep. Love my new car.
It was one of the best car buying experiences I have had in a long time. I visited a different GMC dealership prior to going to Ferman and the other place was not “welcoming”. Luke Miller was honest and provided me with excellent customer service. Also Ron Danielson made my new car buying process smooth and not pressuring. There were a few other Ferman employees I worked with and they all were very professional and kind.
I drive about thirty meself out of my way to go to Ferman GMC for service. The service advisor, Troy Ruthruff, is a great pleasure to work with, and having established this relationship, I don't intend to stop at any of the numerous repair facilities that I pass in route to Ferman.
Great car buying experience. Salesman allowed the car to speak for itself. The Grand Sport was everything mention and then some. We purchased the car and drove it back to GA.
Another Great experience. Would buy a car from Ferman over any other dealership. People were great, fair pricing and they didn’t waste our time.
We had great experience buying a new SUV from this dealership. Barry Brooks was a great guy to deal with and he made this process very smooth & hassel free!! I usually dread going to dealers to buy a new car. This experience was different and I think Barry was the difference maket.
Warren, the service manager at Ferman, went above and beyond to get my truck fixed correctly. The issue with my truck was a tricky, not easily fixed issue which required extensive communication with the GM motherhip. Warren did not have to do this, yet he did and was able to get my truck fixed while I have heard that other dealerships still do not know how to fix this issue. He had the work performed quickly, kept me advised on how the work was proceeding and made the whole service experience seamless and non stressful. Warren, thanks for the job ... Read More DealerRater - Apr 21, 2019
I have taken my truck there twice now and am always treated with respect. They have been thorough and friendly and taken the time to explain things clearly to me. I will continue to use this team as my primary maintenance team to keep my truck running smoothly.
Craig was friendly and informative. He didn't try to sell any unnecessary service or parts but gave me good information to make an immediate decision on what my vehicle needed. I would recommend the Service Dept. at Ferman Buick-GMC and Craig in particular to friends and family.
Very relaxed and friendly environment. Made the purchase of new vehicle an enjoyable one. Sales staff very knowledgeable of product, no pressure, relaxed, great value and treated well. Would recommend.
Steve in service was awesome. I always enjoy working with him. He listens to your concerns and trys to find the best price available. I will be returning.
I came in for an oil change and a few days later drove off the lot with the most amazing SUV!!! I worked with Anas Saed, who was extremely knowledgable, helpful and accommodating! I highly recommend Anas Saed and the Ferman Buik-GMC family for your next vehicle!!!
Ty our Service Advisor was pleasant, informative and kept me up to speed during the diagnostic and repair. We continue to be impressed by Ferman’s Service Dept.!
I went to this dealer to get my oil change and to check an engine light that was on. They plugged it into their computer and found out it was the thermostat. They asked me if I wanted the coolant to be flushed. I don't know anything about this, so I said no thanks, I think this was done recently by my mechanic. I don’t know this is important when you change a thermostat.
If you are a service rep, then you must know that when you change the thermostat, a lot of coolant is lost (I found ... Read More DealerRater - Mar 16, 2019
I have been looking at different vehicles over the past 2 weeks trying to find specific features my wife requested, mainly safety and comfort with third row seating. The Chevrolet Traverse 2019 was the front runner thus far. After spending some time at Ferman's huge selection of cars I was disappointed and was going to leave and buy the Chevy. After some research of vehicles in inventory Ron found a Red 2019 Buick Enclave Essence. We took a test drive and I was very Impressed with the ride and comfort of this car. We ran the numbers and I said I will ... Read More DealerRater - Mar 11, 2019
These guys made the new Denali Duramax purchase a breeze! Had a 3 year old model and just wanted a change. My wife thinks they made too easy. Not sure I’d go that far, but pretty close. This is our second Ferman GMC purchase but have had a relationship with the Tampa Harley Group and they rock also! Thank You
Replaced a company work truck with a Cargo Van. Ten minutes on the phone to locate what we needed, less than 1 hour at the dealership to handle the paperwork. Easy peezie.
I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only have my doubts about if in fact all the parts that are described are inspected because I found one of my brake lights
Troy and the Service Department are exceptional. Always professional and quick to get the work done. We always have our GMC serviced here. This is our second car purchased through Ferman and highly recommend them.
I have been a customer since 2015. I have owned and leased 2 cars through Ferman Wesley Chapel for myself and my son. I come back because this Dealership has people who are committed to high standards of excellent customer service in every Dept of their Dealership. I have dealt with Sales, Finance, management, accounting, Service teams and their call center.
Over the years I am so very impressed with their service teams. Ty and Mike have been so great and helpful as well as the person who does the intake when you drive your car to service. All so very professional.
... Read More DealerRater - Feb 16, 2019